Carol Lindsey
Joined: 18 Apr 2005
Posts: 28
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| Posted: Wed May 18, 2005 2:48 am Post subject: How to create a Cause-&-Effect Diagram as a mind map |
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Many organizations know that quality improvement strategies are the way to perfect and standardize processes.
Here is the easy-to-follow instruction for practitioners on how to create a cause-and-effect diagram.
Step 1.
Create a new map with one central topic - it should be the main effect or problem.
For example, it could be “35% Decrease in Customer Satisfaction” as the main effect/problem name.
Step 2.
Then you should create first Main Cause Category. Main Cause Categories branch off the main effect or problem.
For example, it could be “Supply Chain Issues” as the 1st main cause category.
Step 3.
Creating additional Main Causes Categories - is just repeating these steps to add additional main causes.
For example, “Call Center issues” could be entered as an additional main cause.
Step 4.
Start to begin adding Sub-Causes that will branch off a main cause category
It could be "Supply Chain" and "Call center Issues".
Step 5.
After filling up your map, you should draw it up to make it more understandable and suitable for you.
Good luck! |
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