Mind Pad

Guest

As different researches show, 38% companies use Six Sigma process.
The fundamental objective of Six Sigma is the implementation of measurement-based strategies focused on reducing flaws, thus improving customer satisfaction.

Achieving Six Sigma requires mastering several stages: defining the process in question, measuring its performance, analyzing its effectiveness, implementing improvements, and controlling improvements over the long term.

You can use mind map to support Six Sigma processes.

For example, if we want to create a map of Six Sigma, we will get something like this:

Central topic - Six Sigma. Then:
Define
Determine customer expectations of the process
Measure
How often to defects occur?
Analyze
Why, when, and where do they occur?
Improve
How can we fix the process?
Control
How can we make it stay fixed?

And so on :)

To get some statistic:
Search For Improvement With Complex Six Sigma

Carol Lindsey · Joined: 18 Apr 2005 Posts: 28

Here is the release of new book about Six Sigma approach.
The main goal is to apply Six Sigma tools to understand the customer's internal processes and systematically study customer activity for opportunities to add value.
As the author, Edward Abramowich wrote: For example, a customer may keep significant quantities of inventory which could be reduced by a new logistics offering. Often, customers may not be aware of such opportunities and are unable to articulate their requirements. The onus is on the Six Sigma practitioners to uncover such opportunities
And, of course, book offers process maps to get a clear picture of your key customers' businesses.

Also it is important, that such companies as Motorola, Kodak and ABB after many years of Six Sigma had achieved huge savings and yet faced declining revenues and loss of market share.

Read more Get 'the total economic picture' of your customers